Introducing the Eastbay Fit Promise: A Great Fit Is Our Guarantee

Introducing the Eastbay Fit Promise: A Great Fit Is Our Guarantee

These shoes look perfect, but I just don’t trust ordering the right size through a website.

If you’ve ever had that thought — about any items you’ve shopped for online — you’re not alone. Purchasing on the Internet, for all of its conveniences, still feels like a gamble to a lot of conscientious customers, particularly those who are buying products made for serious athletic competition. Shoes, gear, and clothing — whether they’re intended for sports or for leisure — can be significant investments, and you should be confident in finding just the right fit when it comes to buying them. At Eastbay, we’re committed to helping our customers find that ideal fit, and we guarantee it by providing no-cost, no-hassle exchanges for that perfect size. This is our Eastbay Fit Promise to you. It’s a promise to ensure you’re completely confident and satisfied with every purchase from us.

How the Eastbay Fit Promise Works

  • Make sure to keep the order invoice that came with your purchase, along with the SmartLabel shipping sticker.
  • Please keep all tags and stickers on the item when trying it on, and make sure it stays in unused condition.
  • If the item doesn’t fit properly, fill out the order invoice return form, which asks for the new sizing you would like in exchange.
  • Attach the SmartLabel sticker that came with your order to the outside of your exchange package, and drop it in the mail.
  • As long as your exchange is sent within 90 days of your original purchase, we’ll cover the cost of shipping to get you the size you need.

A Promise from Our Family to Yours

At Eastbay, we understand the needs of athletes and their families — our family is made up of athletes. We’re also the parents, brothers, sisters, aunts, uncles, and grandparents of dedicated young athletes. We know how important it is for you to find the right shoes, clothing, and equipment for any sport, which is why Eastbay continues to offer the greatest quality and selection of sport-specific products on the market. The Eastbay Fit Promise is an extension of that belief and purpose. In providing a way for you to get exactly the right size in any item, we can prepare you for greatness in every endeavor. You can learn more about us and how to prepare for greatness at